FAQs
 
 

FAQs

  • How do product returns and exchanges work?

    CuboHotel has a clear exchange and return policy, available on a dedicated page on the website. There you will find all the information about deadlines, conditions, and procedures. If you have any further questions, our customer support team is available to help: deliveries and returns.

  • Why choose CuboHotel to buy hotel equipment?

    CuboHotel specializes in the sale of hotel equipment and accessories, with a comprehensive catalog, competitive prices, and fast delivery within 24 to 48 hours for products in stock. We work with over 2,000 items, including minibars, safes, hairdryers, luggage trolleys, recycling bins, and bathroom accessories, all of professional quality and tailored to the requirements of the hotel sector. In addition, we offer personalized service and dedicated after-sales support.

  • Is it safe to buy from the CuboHotel online store?

    Yes, CuboHotel's online store is secure and uses protected payment methods. Our company is based in Portugal and has specialized in supplying equipment for the hospitality industry since 2011. If you would like to know what other customers think, you can check out our reviews on Trustpilot.

  • What types of hotel equipment and accessories does CuboHotel offer?

    CuboHotel offers a wide range of solutions for the hospitality industry, from essential equipment for rooms and bathrooms to technical and functional accessories for common areas. In our catalog, you will find minibars, safes, hair dryers and hand dryers, luggage carts, trash cans, dispensers, luggage racks, changing tables, signage, and much more. All products are designed to ensure durability, functionality, and aesthetics, adapting to the requirements of hotels, local accommodation, hostels, or other professional environments.

  • Are all CuboHotel products available on this website?

    Most of our products are available for viewing and purchase online, with photographs, technical specifications, and detailed information. However, in some specific cases, we also work from catalogs or on request.
    Some items come in different finishes (e.g., color, brushed or glossy finish, sizes) and can be customized according to customer preferences. If you can't find what you're looking for or want a specific option, please contact us. Our team will be happy to provide you with tailor-made solutions for your space.

  • Does CuboHotel sell only to companies or also to individuals?

    CuboHotel specializes in supplying equipment for hotels and professional spaces, but also sells to private individuals. If you are looking for durable, professional-quality solutions for your home, local accommodation, or other type of space, you can make your purchase directly through the online store.

  • Does CuboHotel offer discounts for bulk purchases?

    Yes. For larger orders, CuboHotel can provide customized quotes tailored to each customer's specific needs. If you wish to purchase large quantities or equip multiple spaces, please contact us so we can analyze the best commercial solution for your project.

  • What payment methods are accepted in the online store?

    At the CuboHotel online store, you can pay by Multibanco reference, debit or credit card, MB WAY, bank transfer, or PayPal. All methods are secure, and the payment process is simple and fast, ensuring a convenient and efficient shopping experience.

  • What are the shipping costs?

    Orders with a value equal to or greater than €59 + VAT have free shipping to mainland Portugal and mainland Spain. For orders of lesser value or with destinations outside these areas, shipping costs are calculated automatically based on the delivery location and the volumetric weight of the products. This amount is displayed in the last step of the shopping cart, before finalizing the order.

  • Does CuboHotel ship to islands or other countries?

    Yes. CuboHotel ships to the islands of Portugal (Azores and Madeira) and Spain (such as the Canary Islands and Balearic Islands). For these regions, delivery times and shipping costs may vary depending on the destination and type of product.
    If you prefer, we can also deliver directly to the freight forwarder indicated by the customer.
    In either case, we recommend that you contact us for a personalized quote tailored to your logistics needs.

  • What are the delivery times for hotel equipment?

    We have over 1,000 products available for immediate delivery, with delivery times of 24 to 48 hours for Portugal and mainland Spain. For other items, delivery times may vary depending on the type of product and available stock. Specific information about delivery times is always indicated on each product page before you finalize your purchase.

  • How can I track the status of my order?

    Once your order has been shipped, you will receive an email with a tracking link, where you can check the status of your delivery in real time. If you have any questions or cannot find the email, please contact our customer support team.

  • How can I obtain the invoice for my order or request a duplicate?

    The invoice always accompanies the order at the time of delivery. If you need a duplicate, you can easily request it by email: encomendas@cubohotel.com. Your request will be handled promptly by our team.

  • How can I view the technical specifications for CuboHotel products?

    All available information about our products, including technical specifications, is published on each product page on the website. If you require further technical details or personalized support, please contact our team at comercial@cubohotel.com.

  • What should I do if my order is incomplete, defective, or damaged?

    If your order arrives incomplete, defective, or damaged, please contact us as soon as possible so we can resolve the situation. You can do so by calling +351 914 445 770 or by emailing comercial@cubohotel.com. Our support team is available to find a quick and effective solution.

  • How can I contact the CuboHotel team?

    You can contact our team through the following channels:
    Landline: +351 226 090 362
    Mobile / WhatsApp: +351 914 445 770
    Email: comercial@cubohotel.com
    We are available to answer questions, help you choose products, or prepare personalized quotes.

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